by Catherine Malchaire “Hey, you didn’t do what you were supposed to do… …Is something wrong? Can I help?” Daring to hold each other accountable for following through on decisions isn’t always easy. Even in…
Month: May 2026
Cost of turnover
by Catherine Malchaire “How awful! We have high turnover!” Me: And have you ever calculated the cost of that turnover? Client: Oh, it’s certainly got to be high. Me: I imagine. Have you ever tried…
Toltec Agreements revisited
by Catherine Malchaire What would you do if the world were magical and you could invent a rule to improve it? In my magical world, I would apply the Pinocchio principle to the 4 Toltec…
You’re dismissed
by Catherine Malchaire “This person needs to be let go.” Why is this subject still taboo? Now, I agree with those who will say that people are being unfairly dismissed these days and that there…