The art of great feedback

by Catherine Malchaire “Hey, you didn’t do what you were supposed to do… …Is something wrong? Can I help?” Daring to hold each other accountable for following through on decisions isn’t always easy. Even in…

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Cost of turnover

by Catherine Malchaire “How awful! We have high turnover!” Me: And have you ever calculated the cost of that turnover? Client: Oh, it’s certainly got to be high. Me: I imagine. Have you ever tried…

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Toltec Agreements revisited

by Catherine Malchaire What would you do if the world were magical and you could invent a rule to improve it? In my magical world, I would apply the Pinocchio principle to the 4 Toltec…

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You’re dismissed

by Catherine Malchaire “This person needs to be let go.” Why is this subject still taboo? Now, I agree with those who will say that people are being unfairly dismissed these days and that there…

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Not our client

by Catherine Malchaire “Thank you for this conversation. You know, I don’t think we’ll be working together.” That was my response to an HR Director (let’s call her Sophie) after a first one-hour meeting. And…

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I love meetings

by Catherine Malchaire We should organise more meetings! And yes, it’s the only way to tap into collective intelligence. Obviously, you don’t just do it any which way. In ParticipAgile, this is called the 3…

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Closing round

by Catherine Malchaire Have you heard of the closing round? No, not a dance. A closing round. 🛞 At the end of each meeting, you go around the participants to find out how everyone is…

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The vantage point: why revenue initiatives fail to stack

by Nicolas Dejehansaert Hiring, tech and training can all be good. The problem is what happens in between. You can hire recruiters, invest in CRM and other technology, and roll out a sales methodology. You…

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